Maple Cottage

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. The person lived safely and free from unwarranted restrictions because their needs were assessed and monitored. The person's communication style was understood and it was clear they felt listened to.

The person was supported to access healthcare services when required. Safe medicines practices were followed, and the person received their medicines in line with their prescriptions. The person's care and support was provided in a safe, clean, well equipped, well-furnished and well-maintained environment which met their sensory and physical needs. There was always a choice of food available and the person was able to help themselves to snacks when they wished.

Right Care: There was a warm and inclusive atmosphere where the person had full autonomy within their home. The provider had created a unique home where the person was able to live fully as part of a family whilst receiving professional care. The person's care was extremely person centred and promoted their dignity, privacy and rights. Highly personalised support plans had been developed alongside professionals who knew the person well. The person's quality of life was central to the values of the service and ensured the person was fully in control of decisions about their support and involved in plans for the future.

Processes to respond to any concerns or complaints were in place.

Right culture: The provider continued to show unfailing commitment to the person and ensuring their choices and quality of life were respected. They took great pride in the life they had supported the person to create and in their professional responsibilities. Visits from professionals were welcomed and seen as a good source of advice and support. The provider continued to work with wider organisations to improve the lives of people with learning disabilities and others in the care system and ensure their rights were protected.