Baxendale Care Home

People received a comprehensive pre-assessment before their admission into the home which ensured they received the right care and support. Staff were supported through robust induction processes, supervision and regular training. People were provided with healthy meal choices and stayed hydrated. Staff supported people to maintain good health and access a range of healthcare services when needed. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and relatives told us they felt staff were kind, caring and supportive. Staff involved people in making decisions about their own care. People were encouraged to be as independent as possible. People and staff engaged with one another with respect.

People received care that was tailored to their individual needs and staff knew them well. Care plans documented how people wanted to receive their care. People were supported with different choices of activities which they enjoyed. The service managed complaints effectively and relatives told us they felt confident in raising any concerns but were pleased with the care their loved ones received.

There was an open and inclusive culture at the service. People, relatives and staff spoke positively of the management and the support they received. Systems were in place to assess and monitor the quality of the service provided. The service sought feedback from people, relatives, staff and professionals which they

used to drive improvements. The team worked in partnership with healthcare services and other professionals to improve and maintain people's quality of life. Staff told us they felt they worked as a team and were happy to work there.