Laxton Hall

Laxton Hall is a care home for older Polish people. The home is a 17th Century Grade II-listed building, situated between Laxton and Corby in Northamptonshire. It has been converted into a residential care home whilst keeping the integrity of the original architecture intact. It is set in 97 acres of land and gardens. It is staffed by the Polish Sisters of Mary Immaculate and Polish care staff. This Polish community provides for the religious, cultural and the physical needs of people using the service.

The registered manager had systems to assess, monitor and improve the safety and the quality of the service.

The provider reviewed information from safeguarding incidents, complaints and accidents to learn and prevent reoccurrences.

People received food and drink that met their physical and cultural needs and preferences. People received their prescribed medicines.

People's risks were assessed, and staff had the information they required in English and Polish to mitigate these known risks. People's risk assessments and care plans were reviewed regularly or as their needs changed.

The registered manager followed safe recruitment practices to ensure staff were of good character. Staff received induction, training and supervision to carry out their roles and meet people's specific needs. Staff training was adapted to meet staff training needs.

People were protected from harm and abuse as staff received training in safeguarding. The registered manager reported and investigated concerns.

Staff identified when people were unwell and referred them to healthcare professionals promptly. People were supported by staff who spoke English and Polish to access healthcare appointments when they needed them.

People were cared for by staff that knew them well, who knew their needs and preferences. People's privacy

and dignity was respected, and people were supported to be independent. People and their relatives were involved in their care planning and reviews.

People and relatives knew how to make a formal complaint. The provider's complaints policy had been followed and complaints had been resolved.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.