West Lodge Care Home

We found the following examples of good practice.

• The service was clean, tidy and odour free. • The staff team had worked together to cover increased staff sickness during an outbreak to minimise the use of agency staff and potential to increase transmission of infection. • Entry for visitors had been considered and they were required to use the shortest possible route to people's bedrooms. They were then encouraged to conduct visits with loved ones within their room and use call bells if they required anything. • Communal areas were used creatively to support infection prevention and control. Visitors who were not vaccinated were asked to have socially distanced visits in the front conservatory and therefore did not pass through the home and other people's rooms. • There was a double sink basin as a permanent fixture in the entrance of the home to ensure all visitors were following good hand hygiene practices.

The five questions we ask about services and what we found