Colbury House

Risks associated with people's needs were assessed appropriately and managed. Medicines were stored safely and securely, and procedures were in place to ensure people received their medicines as prescribed. We were assured that most infection prevention and control practices were in line with current guidance.

People were supported with their nutritional needs. People received varied meals including a choice of fresh food and drinks. Staff were aware of people's likes and dislikes.

People were supported by staff who knew them well. Staff we spoke with were enthusiastic about their jobs and showed care and understanding both for the people they supported. People's privacy and dignity was respected and promoted.

There were effective systems in place to monitor and improve the quality of the service provided. Safety and maintenance checks for the premises and equipment were in place and up to date.

The home was going through a comprehensive refurbishment programme. People were pleased with the changes to the home.

Staff felt supported in their role and received regular support and one to one sessions or supervision to discuss areas of development and to enable them to carry out their roles effectively. Staff felt supported by management and enjoyed working at the service.

Care plans provided comprehensive information about how people wished to receive care and support. This helped ensure people received personalised care in a way that met their individual needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported

this practice.