Camelot Nursing and Residential Care Home

People received their medicines by registered nurses who were trained and competent to administer them safely. People who required time specific medicines received them at the right time each day. People and their relatives were aware of any changes to their medicines. One relative told us, "I'm updated with changes like medication or if [person] has a urine infection, that sort of thing." People were protected from the risk of infection such as, the COVID-19 pandemic. Staff followed policies to keep people safe, wore appropriate personal protective equipment (PPE) and practices good hand hygiene.

People's health risks were assessed and managed safely. Where people had associated health risks, such as Parkinson's and epilepsy, risk assessments and care plans guided staff on how to safely support them. People were supported to go out with friends and family, risk assessments enabled this to be done safely. People told us they felt safe and felt comfortable to speak with staff or management if they had any worries or concerns. One person told us, "I feel safe, if I press the bell, they (staff) will come. Most of the time I don't need to as they pop in a lot." Staff received safeguarding training and understood their duty on how to prevent and report potential concerns of abuse.

People were supported by enough staff who knew them well. Staff were recruited safely and received training relevant to their role. People were complimentary of the care staff. Comments included, "I couldn't be more well looked after. They are really good and work so hard. Lots of staff have a good sense of humour which I like as I think I have too. I have six favourites but I'm not naming names, they are all great." And, "The staff are extremely good."

People said they were involved in planning their care and were given opportunities to give feedback on the service. One person told us, "I am very happy with my care, we plan it together and I can make changes when I want." When speaking about their involvement with the service, one person said, "I have filled in questionnaires I think two already. I have made suggestions, just things like how I wanted my room set up, it

was all done for me as I wanted."

People, their relatives and staff told us they felt comfortable to make suggestions or complain if needed, they were confident the management team would deal with any problems. Most relatives told us staff and management kept them up to date with changes to their loved ones. One relative said, "I know the manager seems to be doing a good job, there is an open door policy, my relative likes them."

Staff and the management team worked closely with health and social care professionals to improve people's care, safety and well-being. One visiting health care professional told us, "[Registered manager] is turning things around, staff when they were out of ear shot said how pleased they were that [registered manager] is their manager."

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.