Banbury Heights Nursing Home
- Care home
- 59 beds
- Nursing care
- Dementia care
- Registered since 2010
- Banbury, Oxfordshire, South East
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
7 ratings
Its last inspection moved it down from Good to Requires improvement.
7 months
since the latest rating was published.
14 of 111
rated care homes in Oxfordshire are rated Requires improvement, like this one.
Banbury Heights Nursing Home: inspection record
Rated Requires improvement in March 2026, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: The Julie Richardson Nursing Home (Outstanding, 0.1 miles away) and Green Pastures Christian Nursing Home (Good, 0.5 miles away).
Nearest care homes:
- O The Julie Richardson Nursing Home Outstanding, 0.1 miles away
- – Rosalie Care Home Not yet rated, 0.2 miles away
- RI Highmarket House Requires improvement, 0.4 miles away
- G Green Pastures Christian Nursing Home Good, 0.5 miles away
- RI Agnes Court - Care Home with Nursing Physical Disabilities Requires improvement, 0.5 miles away
What inspectors found
From the Care Quality Commission's assessment published 20 March 2026 (assessment visit 30 December 2025). Quoted under the Open Government Licence.
Date of inspection: 8 January 2026 to 3 February 2026.
Banbury Heights Nursing Home is a residential nursing home providing care to up to 59 people, some of whom live with dementia and other health conditions such as diabetes and Parkinsons. There were 41 people living at the service when we visited. An assessment has been undertaken of a service that is used by autistic people or people with a learning disability but is not registered as a specialist service. We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities which most people take for granted. The assessment was triggered by intelligence we received regarding concerns around care for people with diabetes. We reviewed people’s care records who suffered from diabetes. We found no concerns relating to diabetes care.
- Safe No rating
- Effective No rating
- Well-led No rating
Read the rest of CQC's summary
The service was in breach of legal regulation in relation to people’s safe care and treatment, the ways people’s medicines were managed, and governance of the service.
Medicines were not always managed safely, and fire evacuation protocols were not robust as they lacked crucial information in order to evacuate people safely in an emergency.
Risk assessments relating to people’s health, safety and welfare were not always in place, and documentation to support staff to mitigate risk was not robust.
Assessments of needs and care plan reviews included people and their families. We observed staff to be responsive, caring and kind in their interactions with people. People were treated with respect and staff protected their privacy and dignity.
The environment was clean and safe. Leaders supported staff well to carry out their roles, were visible and knowledgeable. Systems and processes were not always in place to monitor the quality and safety of the service.
We found the provider and registered managers to be responsive to our feedback throughout the course of the inspection and took action to address concerns raised.
-
Safe
No rating
Safe
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question Requires Improvement.
At this assessment the rating has remained Requires Improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
The service was in breach of legal regulation in relation to people’s safe care and treatment, and good governance.
-
Effective
No rating
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question Good. At this assessment the rating has changed to Requires Improvement. This meant the effectiveness of people’s care, treatment and support did not always achieve good outcomes or was inconsistent.
The service was in breach of legal regulation in relation to assessing people’s needs.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question Good. At this assessment the rating has changed to Requires Improvement.
This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The service was in breach of legal regulation in relation to good governance at the service.
Questions to ask when you visit
- Safe was rated Requires improvement on 20 March 2026. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 20 March 2026. Ask about staff training and how health appointments are arranged.
- Well-led was rated Requires improvement on 20 March 2026. Ask about changes in management and what has changed since the report.
- Ask how nursing cover works at night and at weekends.
Registration details
- Registered manager
- Megan Holland
- Registered with the CQC since
- What it provides
- Care home service with nursing, Rehabilitation services
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Sensory Impairment
Inspection report
Read the full inspection report (opens the Care Quality Commission website)12 inspection reports, latest 14 June 2023. Latest assessment published 20 March 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Banbury Heights Ltd
- Ownership type
- Organisation
- Companies House number
- 04701938 (opens Companies House)
Getting help from Oxfordshire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Oxfordshire County Council
- Ask for a care needs assessment
- Phone: 01865 519800, Monday to Thursday 8.30am to 5pm, Friday 8.30am to 4pm
- Contact adult social care online
- Support for carers
- Paying for care: Oxfordshire County Council
Checked on the council's website, November 2026.
Common questions
- Does Banbury Heights Nursing Home provide nursing care?
- Yes. The Care Quality Commission lists Banbury Heights Nursing Home as a care home with nursing.
- How many beds does Banbury Heights Nursing Home have?
- The Care Quality Commission's register lists 59 beds at Banbury Heights Nursing Home.
- When was Banbury Heights Nursing Home last inspected?
- The Care Quality Commission's latest rating for Banbury Heights Nursing Home was published on 20 March 2026.
- Who runs Banbury Heights Nursing Home?
- Banbury Heights Nursing Home is run by Banbury Heights Ltd.
- What is Banbury Heights Nursing Home's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 20 March 2026.
Contact
- Phone
- 01295 262083
- Address
- 11 Old Parr Road, Banbury, OX16 5HT Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: The Julie Richardson Nursing Home (Outstanding, 0.1 miles away) and Green Pastures Christian Nursing Home (Good, 0.5 miles away).
Nearest care homes:
- O The Julie Richardson Nursing Home Outstanding, 0.1 miles away
- – Rosalie Care Home Not yet rated, 0.2 miles away
- RI Highmarket House Requires improvement, 0.4 miles away
- G Green Pastures Christian Nursing Home Good, 0.5 miles away
- RI Agnes Court - Care Home with Nursing Physical Disabilities Requires improvement, 0.5 miles away