Coombe House Residential Home
- Care home
- 16 beds
- No nursing
- Dementia care
- Registered since 2011
- Liskeard, Cornwall, South West
Outstanding
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
First rated Good in 2016, most recently Outstanding in March 2026.
7 months
since the latest rating was published.
5 of 190
rated care homes in Cornwall are rated Outstanding, like this one.
Coombe House Residential Home: inspection record
Rated Outstanding in March 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Barnfield House Good, 0.5 miles away
- G St Anthony's Residential Home Limited Good, 0.5 miles away
- G Liskeard Eventide Home Good, 1 mile away
- RI Dimensions Somerset Pendean Court Requires improvement, 1 mile away
- G Kilmar House Good, 1.1 miles away
What inspectors found
From the Care Quality Commission's assessment published 26 March 2026 (assessment visit 11 December 2025). Quoted under the Open Government Licence.
Date of assessment: 25 February - 9 March 2026. Coombe House Residential Home is a ‘care home’ providing support for a maximum of 16 people living with dementia. On the day of our site visit, 15 people were living at the service.
- Safe Outstanding
- Effective Good
- Caring Outstanding
- Responsive Outstanding
- Well-led Outstanding
Read the rest of CQC's summary
The service was exceptional at treating people with kindness, empathy and compassion. They proactively listened to, understood and acted on people’s needs and wishes. People were supported in a way that was exceptionally personalised, which considered their own personal life experiences and choices.
The home was clean and welcoming. People were able to move around freely and could always access the extensive grounds. All necessary checks had been completed to ensure the safety of the environment and equipment.
People were protected from all forms of abuse and staff had the skills to meet people’s needs. Staff understood the Mental Capacity Act 2005 (MCA) and Deprivation of Liberty Safeguards (DoLS).
People’s needs were identified and risks associated with their specific needs were assessed. The management and staff ensured people were able to live their life as they wished and managed associated risks positively. The wishes and preferences of people living at the home were always respected and family members were involved to ensure people had an excellent quality of life.
Staff were safely recruited and appropriately deployed to ensure people’s needs were promptly met.
Medicines were managed safely.
The provider had a very clear shared vision, strategy and culture. This was based on transparency, equity, equality and human rights, diversity and inclusion, engagement, and an exceptional understanding of the challenges and the needs of people living with dementia.
The registered manager provided exceptional leadership and commitment. Staff, relatives and healthcare professionals commended the dedication to continuously seeking new ways of working to ensure people's dementia diagnosis did not define or restrict them.
There were systems and processes to support the registered manager to identify and address quality concerns and risks to the organisation. Feedback was sought to improve the service, findings and actions were recorded and shared.
-
Safe
Outstanding
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question good. At this assessment the rating has changed to outstanding.
This meant people were protected by a strong and distinctive approach to safeguarding, including positive risk-taking to maximise their control over their lives. People were fully involved, and the provider was open and transparent when things went wrong.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question good. At this assessment the rating has remained good.
This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Outstanding
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question outstanding. At this assessment the rating has remained outstanding.
This meant people were truly respected and valued as individuals; and empowered as partners in their care in an exceptional service.
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Responsive
Outstanding
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question outstanding. At this assessment the rating has remained outstanding.
This meant services were tailored to meet the needs of individuals and delivered to ensure flexibility, choice and continuity of care.
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Well-led
Outstanding
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question outstanding. At this assessment the rating has remained outstanding.
This meant service leadership was exceptional and distinctive. Leaders and the culture they created drove and improved high-quality, person-centred care.
Questions to ask when you visit
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
- Visit at different times of day, including a mealtime.
Registration details
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Dementia, Mental Health, Older People
Inspection report
Read the full inspection report (opens the Care Quality Commission website)5 inspection reports, latest 8 February 2018. Latest assessment published 26 March 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Mrs Ann E Gray
- Ownership type
- Individual
Getting help from Cornwall Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Cornwall Council
- Ask for a care needs assessment
- Phone: 0300 1234 131, Monday, Tuesday, Thursday and Friday 9am to 5pm, Wednesday 10am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Cornwall Council
Checked on the council's website, November 2026.
Common questions
- Does Coombe House Residential Home provide nursing care?
- No. The Care Quality Commission lists Coombe House Residential Home as a care home without nursing.
- How many beds does Coombe House Residential Home have?
- The Care Quality Commission's register lists 16 beds at Coombe House Residential Home.
- When was Coombe House Residential Home last inspected?
- The Care Quality Commission's latest rating for Coombe House Residential Home was published on 26 March 2026.
- Who runs Coombe House Residential Home?
- Coombe House Residential Home is run by Mrs Ann E Gray.
- What is Coombe House Residential Home's CQC rating?
- Its overall rating from the Care Quality Commission is Outstanding, published on 26 March 2026.
Contact
- Phone
- 01579 346819
- Address
- Lamellion, Liskeard, PL14 4JU Map (opens Google Maps)
Compare nearby
- G Barnfield House Good, 0.5 miles away
- G St Anthony's Residential Home Limited Good, 0.5 miles away
- G Liskeard Eventide Home Good, 1 mile away
- RI Dimensions Somerset Pendean Court Requires improvement, 1 mile away
- G Kilmar House Good, 1.1 miles away