Shire Oak House
- Care home
- 27 beds
- No nursing
- Dementia care
- Registered since 2021
- Brownhills, Walsall, West Midlands
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Its last inspection moved it down from Good to Requires improvement.
5 years
since the latest rating was published. A rating this old may not show how the service is today.
18 of 57
rated care homes in Walsall are rated Requires improvement, like this one.
Shire Oak House: inspection record
Rated Requires improvement in March 2022, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Castlehill Specialist Care Centre (Good, 0.8 miles away) and Homestead Care Home (Good, 0.8 miles away).
Nearest care homes:
- – Millfield Rose Care Home Not yet rated, 0.5 miles away
- RI Oak Lodge Residential Home Requires improvement, 0.5 miles away
- G Castlehill Specialist Care Centre Good, 0.8 miles away
- – Shelbourne Specialist Care Centre Not yet rated, 0.8 miles away
- G Homestead Care Home Good, 0.8 miles away
About the service
From the Care Quality Commission's inspection report published 24 March 2022. Quoted under the Open Government Licence.
Shire Oak House is a residential care home providing personal care for up to 26 older people and/or people with dementia. At the time of inspection 24 people were living in the home with two vacancies.
Read the rest of CQC's summary
Shire Oak House accommodates up to 26 people in one adapted building. The accommodation is over two floors with a lift connecting the ground floor to the first floor. There is a dedicated managers office located on the ground floor. There are usually five staff on day shifts including a senior carer as well as the registered manager. Nights are covered by two staff with managers available 'on-call' as required.
What inspectors found
There was no system in place to ensure that people coming into 'step down' service provision had an adequate stock of medication. We found a person's medication had not been given to them for a day due to the provider not holding enough stock and not having an effective system that ensured staff chase up prescriptions so that people had medication available to them.
Read the rest of CQC's summary
There was no effective system in place to ensure that the provider was ensuring staff references were sought and that gaps in working history were explored.
People told us staff were kind and caring and treated them with dignity and respect and we observed some examples of staff working in a caring way.
The family of a person who lived at the home told us that their relatives received good levels of care and support.
People received person centred care and there were enough activities available for people to enjoy. People and their relatives were usually consulted about their wishes about the end of their life and were involved in reviews of their care. People, relatives and staff were always given the opportunity to provide feedback on the service and any concerns they had regarding their relative
People were supported to have maximum choice and control of their lives and staff always supported them in the least restrictive way possible and in their best interests.
People, staff and relatives knew how to complain. The provider and registered manager understood their responsibilities under the duty of candour.
From 11 November 2021 registered persons must make sure all care home workers and other professionals visiting the service are fully vaccinated against COVID-19, unless they have an exemption or there is an emergency. We checked to make sure the service was meeting this requirement. We found the service had effective measures in place to make sure this requirement was being met.
Rating at last inspection. The service was registered with us on 01 June 2021 and this is the first inspection.
The last rating under the previous provider for this service was good (published 02 May 2019).
Questions to ask when you visit
- Safe was rated Requires improvement on 24 March 2022. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 24 March 2022. Ask about changes in management and what has changed since the report.
- The last rating is 5 years old. Ask what has changed since then.
Registration details
- Registered manager
- Meher Khushbu
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Dementia, Mental Health, Older People, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 24 March 2022. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- SORCH LTD
- Ownership type
- Organisation
- Companies House number
- 12756859 (opens Companies House)
Getting help from Walsall Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Walsall Council
- Ask for a care needs assessment
- Phone: 0300 555 2922
- Support for carers
- Paying for care: Walsall Council
Checked on the council's website, November 2026.
Common questions
- Does Shire Oak House provide nursing care?
- No. The Care Quality Commission lists Shire Oak House as a care home without nursing.
- How many beds does Shire Oak House have?
- The Care Quality Commission's register lists 27 beds at Shire Oak House.
- When was Shire Oak House last inspected?
- The Care Quality Commission's latest rating for Shire Oak House was published on 24 March 2022.
- Who runs Shire Oak House?
- Shire Oak House is run by SORCH LTD.
- What is Shire Oak House's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 24 March 2022.
Contact
- Phone
- 01543 376970
- Address
- 33 Lichfield Road, Sandhills, Walsall, WS9 9DH Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Castlehill Specialist Care Centre (Good, 0.8 miles away) and Homestead Care Home (Good, 0.8 miles away).
Nearest care homes:
- – Millfield Rose Care Home Not yet rated, 0.5 miles away
- RI Oak Lodge Residential Home Requires improvement, 0.5 miles away
- G Castlehill Specialist Care Centre Good, 0.8 miles away
- – Shelbourne Specialist Care Centre Not yet rated, 0.8 miles away
- G Homestead Care Home Good, 0.8 miles away