Beech House - Binfield

We found the following examples of good practice.

People were well supported by staff to have telephone and video call contact with their family and friends. The service facilitated in person visits in a manner which minimised the risk of infection spread, including visits in the garden and screened visits in room divided by tall, clear screens where visitors entered directly from the car park. The service had introduced an electronic system that families and friends could use to generate regular personal newsletters of what they had been doing which could include photographs that were shared individually with people living in the home. For example; newsletters showed the bulbs flowering in family's gardens, or grandchildren's artwork.

Plans were in place to isolate people with COVID-19 to minimise transmission. The service had good supplies of personal protective equipment (PPE) that was readily available throughout the home.

There was a meet and greet protocol in place where visitors were asked screening questions, had their temperature taken by an automated camera system which also determined whether a face mask was being worn. Hand sanitiser was available and PPE was also provided for visitors where appropriate.

Staff had received training on how to keep people safe during the COVID-19 pandemic and staff and people who live in the home were regularly tested for COVID-19.

The building was clean and free from clutter, with furniture rearranged to support social distancing where possible and the dining room had been extended.

Staff ensured people had sufficient stimulation to support their health and wellbeing. This included organising games, themed crafts and seated dance classes.

The five questions we ask about services and what we found