Marula Lodge

Staff were aware of the risks associated with people's care and ensured that people were provided the most appropriate care. People received their medicines when needed. People were supported with hydration and nutrition and where there was a concern, health professional advice was sought. Staff were kind, caring and respectful towards people and people told us they felt safe. Relatives felt their loved ones were cared for in a safe way.

The leadership team had a strong, visible person-centred culture and was making positive steps to help people to live their lives to the fullest. Staff were valued and told us they felt supported and listened to. There was a robust system in place to assess the quality of care provided. People and relatives knew how to complain and were confident that complaints would be listened to and acted upon. People, relatives and staff thought the leadership of the service was effective. The management team were open in relation to feedback and made improvements as soon as they were raised by us.