Warren Lodge Care Centre

Staff identified and assessed risks to people effectively and managed them safely. Assessment and monitoring records demonstrated that people received the support required to keep them safe, in accordance with their risk assessments and support plans. Staff assessed all aspects of people's physical, emotional and social needs and ensured these were met to achieve good outcomes for them.

The registered manager ensured enough staff were deployed, with the right mix of skills to deliver care and support to meet people's needs.

Staff were effectively supported to develop and maintain the required skills and knowledge to support people according to their needs. Staff had completed a robust recruitment process, including their conduct in previous care roles to assure their suitability to support older people.

People received their medicines safely from staff in accordance with their medicine management plans and recognised best practice. Staff maintained high standards of cleanliness and hygiene in the home, which reduced the risk of infection, in accordance with provider's policies and procedures, and government guidance. Accidents and incidents were recorded and reviewed daily by the management team, who took prompt action to implement any lessons learned.

The management team led by example and promoted a strong caring, person-centred culture where people and staff felt valued. Staff were passionate about their role and placed people at the heart of the service, clearly demonstrating the caring values of the provider.

The registered manager understood their responsibilities to inform people when things went wrong and the importance of conducting thorough investigations to identify lessons learnt to prevent further occurrences.

The registered manager and staff worked effectively in partnership with external health and social care professionals to achieve good outcomes for people with complex needs.

The registered manager ensured there were robust measures to monitor quality, safety and the experience of people within the service. Quality assurance was embedded within the staff culture to drive continuous improvement.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.