Tregolls Manor

Relatives were complimentary about the care their family members received. Comments included "The care here is excellent. Not just the material care, they are very caring, very passionate" and "[Person's name] enjoys the company and the stimulation, [Person name] said they had been spoilt rotten" and " I think they have got it really right here. It is a patient, caring environment".

Since the last inspection there had been a successful recruitment campaign. A deputy manager, care staff, housekeeping and catering staff had all been employed. Staffing levels were appropriately managed, and people received care from consistent, regular staff

People, relatives and staff were all positive about the management team. Comments from people included, "We have good managers here".

Safeguarding processes were in place to help safeguard people from abuse.

The deputy manager had reviewed every person's care plan and risk assessment to ensure they were clear and up to date. This meant guidance was in place for staff to follow.

Medicines were administered and managed safely. Staff maintained accurate medicines administration records.

The service was clean and there were additional cleaning procedures in place to limit infection control risks within the service.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The management team maintained oversight of complaints, accidents and incidents and safeguarding

concerns. The management team engaged well with health and social care professionals.

Peoples care records were stored securely.

For more information, please read the detailed findings section of this report. If you are reading this as a separate summary, the full report can be found on the Care Quality Commission (CQC) website at www.cqc.org.uk