Radway Lodge Residential Home

Medicines management was good and staff gave people their medicines as prescribed. We recommended that the provider review procedures for recording verbal dose changes and handwritten medicines records to make sure best practice guidance is always followed.

There was an effective system to identify risks associated with people's care. These were recorded and regularly reviewed. Health professionals were contacted, where appropriate, to support people as needed.

The home was clean and tidy. Radway Lodge had a robust cleaning regime in place to support good infection prevention and control.

People were supported by enough staff who were trained to meet their needs. Staff knew people well and were engaging in their interactions.

People were able to pursue their interests and attend activities in groups or one to one with staff. Mealtimes were a social event in a pleasant setting and people were able to enjoy food they liked in a way that met their needs.

People, relatives and staff spoke positively about the home. One person told us, "It is special that positive relationships extend to all staff, including the wonderful chef who gives his time freely. Dad appreciates that [Chef's name] will go the extra mile to ensure Dad can eat what he enjoys." A staff member said, "I love working here."

Robust audit systems were in place to identify any areas which required improvement and action was taken to develop practice if needed. Regular health and safety checks were made to ensure the environment was safe and well maintained.

People were involved in decision making about their care and were supported to maintain independence. They were given opportunities to give feedback on their care and told us they felt comfortable in doing so.

People were supported to have maximum choice and control of their lives and staff supported them in the

least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.