Catherine Lodge

Staff took people's temperature, blood pressure and blood oxygen saturation every day to ensure that symptoms of infection were identified early.

The home was clean and hygienic. An additional round of daily cleaning for the whole home had been introduced, with further specific cleaning of high touch points such as door handles.

Staff had received specific training for infection prevention and control and new staff received this as part of their induction. Refresher training provided by partner health professionals had been scheduled.

Procedures were in place to prevent the transmission of infection to and from any visiting relatives. There was a separate entrance and dedicated garden and lounge areas where people could meet with their relatives. However, at the time of our inspection visits were restricted. Video calling facilities were available.

The service participated in the national whole home testing programme for staff and people who used the service, to increase the likelihood of detecting asymptomatic cases of COVID-19.

The provider had robust systems in place to ensure safe admissions to the home. New admissions were only accepted after a confirmed negative COVID-19 test. An area of the home had been identified that could be allocated to people should they need to isolate.

The five questions we ask about services and what we found