Ashcroft Hollow Nursing Home

People's needs and choices were assessed prior to and following their admission to ensure their needs and preferences could be met. People were supported by trained staff who were passionate about their roles. People were supported to eat and drink enough to maintain a healthy diet and they received consistent, effective and timely care. Adaptations were made to the home to meet people's needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were well treated and supported to express their views and were involved in their care. People's privacy, dignity and independence was respected and promoted. People complimented the staff team and the care they received.

People received personalised care which met their needs and preferences. The registered manager understood the accessible information standard. People were supported to follow their interests and maintain relationships which were important to them. People confirmed they knew how to raise any concerns or complaints. People's end of life care wishes, and preferences were considered and documented in their care records.

The provider had updated their quality assurance processes in place to ensure they identified areas for improvement and actioned any concerns. People were supported by staff who shared a positive culture which was passionate about people receiving person-centred care. Staff were encouraged to be open and honest when things went wrong. People, their relatives and staff confirmed they had the opportunity to make suggestions and improvements to the care people received. The provider worked in partnership with others.