Ashleigh Residential Home Limited

People remained safe at the service and risks about their well-being were assessed, recorded and reviewed. People told us that when they needed assistance, staff responded promptly. People were supported to take their medicines safely. Incidents and accidents were investigated, and actions taken to prevent reoccurrence. The premises were clean, and staff followed infection control procedures.

People's needs had been assessed, plans developed, and they received care and support from staff who had the skills and knowledge to demonstrate a full understanding of their care needs. People were provided with a nutritious and varied diet and were complimentary about the food and the choices offered. Staff were safely recruited and received the training and support needed to undertake their role.

Staff always treated people with kindness and respect and people told us they felt involved and supported in their care. There was a friendly and welcoming atmosphere for people using the service and people and their relatives gave positive comments about the staff and the care provided.

Staff were responsive to people's individual needs and were seen to engage well. Activities and entertainment were organised on a regular basis, which people said they enjoyed. People, visitors and staff views were listened to and actions were taken to improve the service for all.

The service was led by clear leaders who conducted quality assurance audits to monitor the running of the service. These systems were in place to continue to drive and improve the level of the service. The registered manager was praised by many for their positive and supportive approach. The management team and staff engaged well with other professionals to support the needs of the service.