Westminster House Residential Care Limited

Care and treatment was planned and delivered in a way which was intended to ensure people's safety and welfare. Improvements had been made to support people to have their medicines safely. There was a learning culture and staff had been supported to complete training and develop the skills they needed to support people safely. There were enough staff to meet people’s needs. Staff were employed after the appropriate recruitment checks were completed.

The service worked with people to provide care that was person centred and promoted people’s health wellbeing and independence. People were provided with nutrition and hydration to meet their needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The registered manager and staff had worked collaboratively to make improvements to care provision. Governance and management systems, information about risks, performance, and outcomes were now used effectively to drive improvements. Staff were very positive about their roles and the support they received from the senior team.