Barnham Manor

People told us they felt safe. Staff understood risks to people and these were well managed. People's medicines were managed safely by trained nursing staff. The home was very clean and well maintained. There were suitable staffing levels to meet people's needs. A relative told us, "The response to calls for help is quick."

People's health and nutritional needs were met. One person told us, "The food's wonderful, the chef is excellent, I can have what I want." Staff were knowledgeable and well trained. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. The home had been adapted in line with people's needs and the environment was well-maintained.

People received kind and compassionate care from staff who knew them well. A relative told us, "Staff care very much for all residents. Communication is excellent, and they will answer any queries I have." People were supported to make decisions about their care and their views were respected. People's independence was promoted, and their privacy and dignity respected. People were supported to maintain relationships that were important to them.

People had access to a range of activities that met their interests. People were given information in a way they could understand, and staff understood people's individual communication needs. People received compassionate end of life care.

The home was well-led. People, their relatives and staff spoke positively of the registered manager and provider. A relative told us, "Both manager and (owner) encourage staff to provide the best care possible." There were robust quality assurance processes in place to drive improvements to the care people received.

Staff and the registered manager worked well with other professionals to meet people's needs.