Woodheyes

This assessment was prompted by the length of time since our last inspection.

The atmosphere within the service was calm and welcoming, and people appeared comfortable and relaxed in their surroundings. Feedback from relatives and professionals was also positive, indicating people felt well supported and secure in the care they received. The environment was safe and adapted to meet both general and individual needs, with a balanced approach taken to safety and security that promoted independence rather than restricting it.

The environment was safe and well-maintained, supporting people’s health, safety, and well-being. Medicines were managed adequately, with systems in place to ensure they were stored, administered, and recorded safely. People’s health needs were regularly monitored, and safe action was taken when changes were identified. Risks were assessed and reviewed so staff could provide safe care that promoted independence and well-being. The provider followed the Mental Capacity Act 2005, and staff understood how to assess capacity and support informed decision-making. The provider operated in line with the principles of the Mental Capacity Act (MCA) 2005, with staff understanding their responsibilities in assessing capacity and supporting people to make informed choices. When people lacked capacity, decisions were made lawfully and in their best interest.

People reported feeling safe and protected from harm and abuse. Staff had received relevant safeguarding training, and robust recruitment processes were in place to ensure staff were recruited safely.

People were encouraged to maintain their relationships. People’s representatives could visit the home at any time they wished.

Complaints were taken seriously and sufficiently investigated, and people and their relatives felt confident and supported in raising any concerns.

Staff responded to people in a timely way and were supported by the leadership to carry out their roles. Leaders were visible, knowledgeable, and supportive, promoting an open culture where both service users and staff were encouraged to provide feedback through a range of methods. Effective governance systems were in place to monitor and improve the quality of the service, including infection prevention and medicines management audits.

We found the provider and registered manager to be highly responsive to feedback throughout the inspection process and proactive in taking quick action to address any concerns identified.