Wolfeton Manor

At our last assessment we rated this key question good. At this assessment the rating has remained good. A GP visiting the home was complimentary of the care people received and they didn’t have any concerns. Staff understood safeguarding processes and procedures. Accidents and incidents were logged and trends identified, and risks had been identified and mitigated. The service worked with people and healthcare partners to understand what being safe meant to them and the best way to achieve that. They concentrated on improving people’s lives while protecting their right to live in safety, free from bullying, harassment, abuse, discrimination, avoidable harm and neglect.  There were sufficient number of experienced staff who understood the principles of the Mental Capacity Act. Managers followed safe recruitment practices and made sure staff training was up to date. Staff told us their performance was regularly reviewed, and they felt supported to fulfil their roles. However, we found inconsistencies in fluid and repositioning records, with variable knowledge from staff of how to support the individuals concerned. Staff told us there were 2 ways of recording, paper and electronic which may be the cause of the errors in recording.

At our last assessment we rated this key question good. At this assessment the rating has remained good.

Activities throughout the day were enjoyed by those participating, there was strong social engagement with the wider community. Recent survey results showed people were encouraged to participate in meaningful activities. A relative stated; ‘gently encouraging her to be as active as she can be and integrated into the community.’ Another stated; Staff are always jolly and interacting with residents in fun activities.’

At our last assessment we rated this key question good. At this assessment the rating has remained good.

People spoke fondly of staff and felt their needs were met as they wanted.

The home produces a monthly magazine for people living or visiting the home. A relative told us; ‘The printed monthly journal is very handy and with its daily diary allows us to plan our visits without interfering with events.’