Sambrook House Residential Home

People's experience of using this service: We found staff were knowledgeable about the support needs of people in their care. We observed staff providing support to people throughout our inspection visit. We saw that staff were very thoughtful in their approach to people. They knew them well and what they needed and liked.

People we spoke with gave positive feedback about the home and the staff who worked in it. They told us that the staff supported people well. We saw that warm, positive relationships with people were apparent and one person described the staff as "Marvellous, all of them and the manager. She is fantastic and gets the job done."

Care plans were clearly recorded. They detailed how people wished and needed to be cared for. They were regularly reviewed and updated as required. We saw that relatives were involved in supporting staff to understand how people wished to be cared for. Relatives were consulted with and played an important part in the running of the home.

The registered manager understood the requirements of the Mental Capacity Act 2005 (MCA) and the Deprivation of Liberty Safeguards (DoLS). This meant they were working within the law to support people who may lack capacity to make their own decisions.

The food served at the home was of a very high standard. The home had won awards for the quality of the food; The Shropshire Partners in Care Healthy Eating Award in 2014 and 2016. Everyone we spoke with told us that they enjoyed the food and we saw that it was plentiful and good quality and people could choose what they wanted to eat.

There were many social activities provided at the home and people told us that they enjoyed them. These were provided by a small team of volunteers from the local village who had connections with the home.

The registered manager and the provider used a variety of methods to assess and monitor the quality of the service. They had a positive working relationship that was apparent during the inspection. They completed regular audits of the service and held staff meetings to seek the views of staff about the service. They also regularly spoke with the people who lived in the home and to relatives.

More information is in the detailed findings below.

Rating at last inspection: The service was rated Good at the last inspection in June 2016.