Princess Alexandra Home For The Blind

Right Support: People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. The policies and systems in the service supported this practice. When people lacked capacity to make specific decisions, we found the service was following the best interest's principle. Relevant authorisations had been granted where people's liberties were deprived.

People's needs were assessed, and care plans were developed to promote positive risk taking. People's bedrooms and decor was personalised and reflected their personalities, showing their choices and decisions had been respected. Staff had been employed following robust recruitment procedures and were trained in the safe storage and administration of medicines. Staff were knowledgeable on what actions to take should they witness any safeguarding concerns or hear any allegations of abuse.

Right Care: The service had enough staff to meet people's needs and keep them safe. Staff knew the people they were supporting well, including their health and wellbeing needs. Staff were trained and skilled to offer support and guidance to quickly lessen or minimise people's distress. Staff and visitors had access to protective personal equipment to limit the risk of infection.

Right Culture: People and staff told us they could raise concerns with managers and feel safe and supported. People were comfortable and relaxed in the company of staff. People and staff had a friendly rapport and people had a positive relationship with the management team. The provider carried out regular audits and could evidence lessons were learnt when things went wrong. The management team worked alongside staff to

keep people safe.