Eastfield Residential Home

People were protected from abuse and avoidable harm. Staff had completed training in how to safeguard people and risk assessments were completed to identify potential hazards. People and their relatives told us they felt the service was safe and received good quality care. People received their medicines as prescribed.

People and their relatives were involved in the service. Care was planned around people's choices and preferred routines. People and their relatives were supported to receive information in an accessible way to enable them to be involved in their care and support.

There were enough staff to meet people's needs. Staff training and supervision had improved to ensure staff had the correct support, knowledge and skills to carry out their role. Staff were recruited safely and received an induction to ensure they had the skills and knowledge to undertake their role.

There was an effective quality monitoring system which ensured checks and audits were carried out, people's views were obtained and listened to and shortfalls were addressed. Accidents and incidents were analysed so that lessons could be learned. The provider had oversight of the service and completed regular checks.

The culture of the service was open, and people felt able to raise concerns.