People in Action - Barnfield

There were enough staff to keep people safe, although staff vacancies meant some staff were regularly working extra hours to maintain safe staffing levels. Staff received an induction and training to ensure they had the appropriate knowledge and skills.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Person-centred care plans were in place. Staff took time to know people, supported them to communicate their needs and advocated on their behalf. Staff encouraged people to remain active and engage in interests that were important to them

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

The service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture. Care is person-centred and promotes people's dignity, privacy and human rights.

Right support: Barnfield was set in a residential area and the provider's model of care maximised people's choice, control and independence. Right care: The care provided was person-centred and promoted people's dignity, privacy and upheld their human rights. Right culture: The values and ethos of leaders and well trained staff ensured people living in the home were leading more inclusive lives within their communities.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk