Byway House

The building was adapted over two floors with a lift and stair lift serving the first floor. People had en-suite bedrooms which were personalised to individual tastes. The service was very well maintained and furnished. Communal areas were light and comfortable and there was a landscaped, accessible, enclosed garden. The service was located in the heart of the village and had close links with community facilities.

People received personalised support from regular and committed staff. The environment met people's needs and a recent extension had further enhanced the facilities for people to meet their daily life needs.

People described the staff as caring and thoughtful. People told us that Byway House was a happy place to live. One person said, "everyone comments what a lovely feeling Byway House has." The registered manager and staff team were motivated and proud of the service they provided to people. Lasting and meaningful relationships with people had been established and there was good engagement with people using the service, their relatives and other professionals.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. There was a flexible approach to risk management which promoted people's independence and provided opportunities for new experiences

Robust systems, processes and practices were followed and sustained effectively to safeguard people from situations in which they may experience harm. Risks to people's safety had been thoroughly assessed, monitored and managed so they were supported to stay safe. People continued to receive support from a skilled and consistent team of staff who knew them well. People told us they felt safe.

There was a strong sense of leadership in the service that was open and inclusive. The registered manager focused on achieving outcomes for people and their staff. There were high levels of satisfaction amongst people and relatives who used the service. Everyone we spoke with said they would recommend the service to others. Good practice was sustained through fully embedded and robust governance systems which

ensured people experienced good care.