Forest Home

People's care records, care plans and risk assessments would benefit from further detail to help and support staff to provide personalised and consistent care. Some practice in the home did not always promote people's dignity and privacy, we have made a recommendation about promoting and respecting people's dignity.

Some areas of the home were tired and in need of refurbishment. The manager advised this was taking place gradually. The home lacked dedicated storage facilities and consequently easily became cluttered and therefore harder to maintain good Infection Prevention Control (IPC) practice. Some staff training was not up to date or in place. For example, diabetes awareness and some refresher training, whilst it had been booked, was overdue. The manager demonstrated this training had now been booked prompted by the inspection.

People told us they felt safe and staff said they knew how to report concerns. People, relatives and staff said there were enough staff deployed to meet people's needs. People's relatives told us, and we saw in records and through our observations, that changes to people's health were identified and managed. People had access to food, drink and call bells throughout our inspection. We saw there were records kept of fluids consumed, these checked daily by the manager to satisfy themselves people were receiving adequate hydration.

People and relatives said they were treated with care, kindness, dignity, and respect. Staff had a good knowledge and understanding of people's specific care and support needs and how they wished to be cared for and supported. The relationship between staff and people using the service was positive.

The provider had a complaints policy and procedure in place. People, and those important to them, could raise any concerns and complaints easily. People and relatives said they felt the service was able to meet people's individual needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.