The Priory Care Home
- Care home
- 24 beds
- No nursing
- Dementia care
- Registered since 2011
- Chippenham, Wiltshire, South West
Good
Rated on
Rating from the Care Quality Commission.
At a glance
4 ratings
Its last inspection improved it from Requires improvement to Good.
5 years
since the latest rating was published. A rating this old may not show how the service is today.
133 of 151
rated care homes in Wiltshire are rated Good, like this one.
The Priory Care Home: inspection record
Rated Good in July 2021, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
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| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- O 13 Greenway Park Outstanding, 0.2 miles away
- O 79 Malmesbury Road Outstanding, 0.2 miles away
- G United Response - 74 Oaklands Good, 0.4 miles away
- RI Ashgables House Requires improvement, 0.4 miles away
- G Cocklebury Farmhouse Good, 0.5 miles away
About the service
From the Care Quality Commission's inspection report published 10 July 2021. Quoted under the Open Government Licence.
The Priory Care Home is a small residential home for up to 24 older people. People have their own rooms and use of communal areas such as lounges and a dining room. Accommodation is provided over two floors accessed by stairs and a lift. Some of the rooms available are self-contained flats for people to maintain independence. There are gardens which are accessed from the ground floor and available for everyone to use.
What inspectors found
People were cared for by staff who had been recruited safely and had been trained in a range of topics. There were enough staff available to support people and the registered manager kept staffing numbers under review. Staff told us they felt supported and listened to by the management team.
Read the rest of CQC's summary
People's risks had been identified and there were plans in place to give staff guidance on the support to provide. People's health needs were met as staff made timely referrals to healthcare professionals. People had their medicines as prescribed.
The home was clean and smelt fresh. Staff used cleaning schedules to record that all areas of the home were regularly cleaned. The provider made sure equipment and the premises were serviced and in good repair.
People were able to receive visitors indoors and outdoors. Systems were in place to make sure visiting was carried out safely. For example, visiting was pre-planned and booked in advance, visitors wore personal protective equipment (PPE) and had a Lateral Flow Test (LFT) prior to their visit. These precautions applied to all visitors including visiting professionals.
People and staff were regularly being tested for COVID-19 as per the government guidelines. Staff wore PPE and had been given training on how to use it safely. The provider had ample stock of PPE available at the home. Staff had received training on infection prevention and control good practice.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People and relatives told us the service was safe and felt homely and staff were friendly and welcoming. People told us they enjoyed the food and had a choice of meals, drinks and snacks. People had their own rooms which they could personalise if they wished.
There was a registered manager in post who had worked at the service for a number of years. People, relatives and staff told us the service was well-managed and they felt able to approach the registered manager with any concerns. The provider had kept people and relatives up to date with changes and events
with weekly emails. Quality monitoring was being carried out to assess and identify any area for improvement.
Questions to ask when you visit
- The last rating is 5 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
- Visit at different times of day, including a mealtime.
Registration details
- Registered manager
- Shelley Webster
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Dementia, Older People
Inspection report
Read the full inspection report (opens the Care Quality Commission website)6 inspection reports, latest 10 July 2021. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Lower Green Limited
- Ownership type
- Organisation
- Companies House number
- 04860618 (opens Companies House)
Getting help from Wiltshire Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Wiltshire Council
- Ask for a care needs assessment
- Phone: 0300 456 0111, Monday to Thursday 8.30am to 5pm, Friday 8.30am to 4pm
- Contact adult social care online
- Support for carers
- Paying for care: Wiltshire Council
Checked on the council's website, November 2026.
Common questions
- Does The Priory Care Home provide nursing care?
- No. The Care Quality Commission lists The Priory Care Home as a care home without nursing.
- How many beds does The Priory Care Home have?
- The Care Quality Commission's register lists 24 beds at The Priory Care Home.
- When was The Priory Care Home last inspected?
- The Care Quality Commission's latest rating for The Priory Care Home was published on 10 July 2021.
- Who runs The Priory Care Home?
- The Priory Care Home is run by Lower Green Limited.
- What is The Priory Care Home's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 10 July 2021.
Contact
- Phone
- 01249 652153
- Address
- Greenway Lane, Chippenham, SN15 1AA Map (opens Google Maps)
Compare nearby
- O 13 Greenway Park Outstanding, 0.2 miles away
- O 79 Malmesbury Road Outstanding, 0.2 miles away
- G United Response - 74 Oaklands Good, 0.4 miles away
- RI Ashgables House Requires improvement, 0.4 miles away
- G Cocklebury Farmhouse Good, 0.5 miles away