The Lady Nuffield Home

We found the following examples of good practice. Additional activities had been introduced to promote people's well-being during the pandemic. The home was spotlessly clean and a rigorous cleaning schedule was in place and followed by a dedicated domestic team.

Staff had been well trained and followed robust PPE [personal protective equipment] protocols.

Due to the layout and size of the building, social distancing was in place and followed. Staff had taken steps that supported people with social distancing wherever possible.

The management were aware of zoning guidelines but did not need to implement it as no people were Covid-19 confirmed or suspected in this location.

The provider ensured there was a sufficient stock of personal protective equipment (PPE) and the vetted supplier ensured it complied with the quality standards. Staff had infection control training and understood the correct donning and doffing procedure.

People were supported by a stable and committed team of staff whom they knew well. This helped people to recognize the individual staff with the need to wear face masks. Staff were well supported and praised the management team, comments included; "Management support has been really excellent."

The provider considered risks and impact of the inspection on the individual staff members, this included around their health conditions as well as their caring responsibilities.

Additional cleaning schedules had been introduced to reflect additional tasks such as cleaning of frequently touched surfaces. Regular audits took place which led to improvements and safety. For example, revised cleaning schedules and extra hand sanitiser stations.

Regular testing for Covid-19 was conducted for both people living at the service and the staff. There was a comprehensive contingency plan of what to do in case of an outbreak.

The provider ensured people's relatives were able to stay in touch with people. For example, by using technology and through safe, face to face visits in an adapted shielded room.

Further information is in the detailed findings below.

The five questions we ask about services and what we found