Neville Court

At the last inspection, the service was rated Good. At this inspection we found the service remained Good.

People were safe as there were robust management procedures in place and these were used by staff who knew how to report any concerns promptly. Risks were managed based on personal preference and were focused on promoting positive risk taking as far as possible.

Staffing levels ensured people had choices and options throughout the day. Staff were competent and were skilled in managing people, ensuring their independence was promoted wherever possible.

People were able to eat and drink as they chose and were supported where necessary.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

The environment was comfortable and based on people's own choices of décor and furnishings.

Staff demonstrated kindness and compassion in all interactions with people, and were able to use their skills well in managing more complex behavioural needs. People's privacy and dignity was promoted.

People had access to the wider community as well as the local one, and staff worked as a team to ensure people could get involved in whatever they chose.

Care records were person-centred and covered all aspects of a person's support needs, showing a holistic approach.

The home was managed by a competent and experienced manager who had a clear vision and focus which was embedded in the home. Staff felt well supported and we received much positive feedback about the home from relatives.

The registered manager was driven by the need to constantly reflect and ensure the best possible outcomes for people in the home and the quality assurance processes ensured this was evidenced.

Further information is in the detailed findings below.

The five questions we ask about services and what we found