Cherryfield House

People's experience of the service and what we found: People told us they felt safe with staff and that if they had any concerns they would be listened to by the registered manager. Accidents and incidents were recorded appropriately with any necessary action taken promptly. People were supported by a consistent staff team. The service appeared clean throughout. Ongoing health and safety checks were in place.

Staff had received appropriate training to support them in their role. Staff told us they felt supported by the registered manager. People chose when to have their meal times. There was a varied selection of food available for people. Staff supported people to access healthcare when needed. The service was undergoing a refurbishment programme.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff treated people as individuals and with respect. Staff knew people's likes and dislikes well and also supported people with good humour. Staff supported people to maintain and increase their independence, where possible. Staff involved people in making decisions about their care.

People's care plans were personalised and reflective of their needs and preferences. People knew how to make complaints. All concerns were responded to and actioned appropriately. People were supported to engage in activities on their own, as a group and in the community.

Staff and professionals gave positive feedback about the knowledge and performance of the registered manager. The registered manager was continuously looking at ways to improve and develop the service. People and staff were engaged in the running of the service and felt listened to.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk