Milton Residential Care Home

Care plans and risk assessments were in place to support staff so people's individual needs could be met and risks minimised.

People told us positive things about life at the home. One comment was "The staff team are all very, very good they keep the place clean and tidy, they are always keen to help, if you want to do anything. You can have a laugh with them. " Safe recruitment procedures were in place and staff were supported in their role with appropriate training and supervision. The staff and management team worked closely with health and social care professionals.

Medicines were managed safely by trained and competent staff. Medicines policies and procedures were up to date and easily available for staff. There was also best practice guidance. Emergency procedures and contingency plans were in place. Staff had access to and understood the importance of personal protective equipment (PPE). An infection control policy and procedure were in place and staff had completed training in this area

People knew about their care plans and told us they were included in regularly reviewing and updating them with the staff.

A very stable staff team had built up positive relationships with people and their relatives. They had a very good insight about how to meet each person's individual needs and really understood their routines and preferences. There was never any agency staff used. This was to ensure people had real continuity of care.

People's privacy and dignity was consistently respected. People were supported to have maximum choice and control of their lives in the least restrictive way possible and in their best interests

People's dietary needs were assessed and met. People spoke positively about the support with menu planning.

People took part in variety of activities and spoke positively about these. People were encouraged to maintain contact with relatives and friends.

There were audit systems in place that identified areas for development and improvement. These were acted on to improve the care and service even more.

People were supported to have maximum choice and control of their lives and staff supported support them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.