PILS Care
- Care home
- 3 beds
- No nursing
- Dementia care
- Registered since 2011
- Walderslade, Medway, South East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
4 ratings
Its last inspection improved it from Requires improvement to Good.
7 years
since the latest rating was published. A rating this old may not show how the service is today.
42 of 59
rated care homes in Medway are rated Good, like this one.
PILS Care: inspection record
Rated Good in May 2020, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
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| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Insight Walderslade Good, 0.7 miles away
- G Forge House Good, 0.8 miles away
- G 146 Lower Robin Hood Lane Good, 0.9 miles away
- – St Leonards Place Not yet rated, 1.4 miles away
- G Avenues South East - 320 Hempstead Road Good, 1.5 miles away
About the service
From the Care Quality Commission's inspection report published 1 May 2020. Quoted under the Open Government Licence.
Mrs Della Averley - 14 Phoenix Road is a residential care home providing personal care to two adults with a learning disability. Some people also have mental health problems. The service can support up to four people.
Read the rest of CQC's summary
The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.
Questions to ask when you visit
- The last rating is 7 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
- Visit at different times of day, including a mealtime.
Registration details
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Older People, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)7 inspection reports, latest 1 May 2020. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Mrs Della Averley
- Ownership type
- Individual
Getting help from Medway Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Medway Council
- Ask for a care needs assessment
- Phone: 01634 334 466
- Support for carers
- Paying for care: Medway Council
Checked on the council's website, November 2026.
Common questions
- Does PILS Care provide nursing care?
- No. The Care Quality Commission lists PILS Care as a care home without nursing.
- How many beds does PILS Care have?
- The Care Quality Commission's register lists 3 beds at PILS Care.
- When was PILS Care last inspected?
- The Care Quality Commission's latest rating for PILS Care was published on 1 May 2020.
- Who runs PILS Care?
- PILS Care is run by Mrs Della Averley.
- What is PILS Care's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 1 May 2020.
Contact
- Phone
- 01634 579505
- Address
- Phoenix Road, Chatham, ME5 8RU Map (opens Google Maps)
Compare nearby
- G Insight Walderslade Good, 0.7 miles away
- G Forge House Good, 0.8 miles away
- G 146 Lower Robin Hood Lane Good, 0.9 miles away
- – St Leonards Place Not yet rated, 1.4 miles away
- G Avenues South East - 320 Hempstead Road Good, 1.5 miles away