Oxenford House

Oxenford House provided highly personalised care within a warm, inclusive and person-centred culture. People, relatives, staff and professionals consistently described positive experiences of the service and spoke positively about the caring and supportive environment created by the management team and staff.

People received care that reflected their individual needs, preferences, life histories and aspirations. Staff knew people well and adapted support to help them achieve outcomes that mattered to them.

Staff worked with healthcare professionals and community services to ensure people received coordinated and responsive care. People benefited from timely access to healthcare support, regular monitoring of their wellbeing and prompt responses when needs changed. Relatives described improvements in their family members' health, wellbeing and quality of life following admission to the service.

The provider promoted independence, choice and inclusion. People were supported to remain connected to their local communities, take part in meaningful activities and maintain relationships, interests and cultural or spiritual practices that were important to them. Community engagement and partnership working were notable strengths of the service.

People consistently told us they felt safe, and there was a positive culture of openness, learning and continuous improvement. Staff understood their responsibilities for safeguarding people and demonstrated a commitment to delivering safe, compassionate care.

Leadership was visible, approachable and well respected. Staff felt valued and supported and were encouraged to contribute ideas and develop their skills. Effective governance systems enabled leaders to monitor quality, respond to feedback and drive continuous improvement.

Throughout the assessment, we saw evidence of positive outcomes for people and a clear commitment to providing high-quality, person-centred care. People benefited from support that promoted dignity, independence, wellbeing and quality of life.