Polebank Hall Residential Care Home
- Care home
- 30 beds
- No nursing
- Dementia care
- Registered since 2011
- Hyde, Tameside, North West
Good
Rated on
Rating from the Care Quality Commission.
At a glance
5 ratings
First rated Requires improvement in 2015, most recently Good in September 2026.
1 month
since the latest rating was published.
25 of 34
rated care homes in Tameside are rated Good, like this one.
Polebank Hall Residential Care Home: inspection record
Rated Good in September 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Laurel Bank Residential Care Home Good, 0.4 miles away
- RI Bankfield House Care Home Requires improvement, 0.8 miles away
- RI Charnley House Requires improvement, 0.8 miles away
- G Greatwood House Good, 1 mile away
- G Hatton Grange Good, 1 mile away
What inspectors found
From the Care Quality Commission's assessment published 18 September 2026 (assessment visit 10 August 2026). Quoted under the Open Government Licence.
This assessment was carried out between 12th and 26th August 2026.
Polebank Hall Residential care home is a care home registered to provide accommodation and care for up to 29 people. The home provides a service to older people living with varying degree of dementia or memory loss.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
Our assessment included two onsite visits, discussions with people using the service and their relatives, and conversations with staff, including the registered manager, and deputy manager.
People and their relatives spoke positively about the care and support provided. They told us staff were caring, respectful and responsive to their needs. Staff demonstrated a good understanding of people's individual preferences and support requirements and were committed to delivering person-centred care.
During the assessment, we identified some areas requiring improvement. These related to fire safety arrangements within the premises, the overall condition and maintenance of the building, and environmental safety features, including window restrictors. These concerns were discussed with the registered manager, who demonstrated a clear awareness of the issues and responded proactively by providing a detailed action plan outlining actions already completed and further improvements planned to address the identified concerns.
This demonstrated a positive commitment to learning, continuous improvement, and maintaining the quality and safety of the service. The registered manager expressed a strong commitment to ensuring that these improvements were implemented promptly, supported by recent enhancements to the provider's oversight arrangements.
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
At our last assessment we rated this key question good. At this assessment the rating has remained good.
This meant people were safe and protected from avoidable harm.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question good. At this assessment the rating has remained Good.
This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question Good. At this assessment the rating has remained good.
This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating has remained good.
This meant people’s needs were met through good organisation and delivery.
-
Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question good. At this assessment the rating has remained good.
This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask when you visit
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
- Visit at different times of day, including a mealtime.
Registration details
- Registered manager
- Sarah Benson
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Dementia, Older People, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)8 inspection reports, latest 25 June 2021. Latest assessment published 18 September 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Polebank Care Home Ltd
- Ownership type
- Organisation
- Companies House number
- 03860781 (opens Companies House)
Getting help from Tameside Metropolitan Borough Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Tameside Metropolitan Borough Council
- Ask for a care needs assessment
- Phone: 0161 342 5656, Monday to Wednesday 8.30am to 5pm, Thursday 8.30am to 4.30pm, Friday 8.30am to 4pm. Out-of-hours emergencies: 0161 342 2222
- Contact adult social care online
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does Polebank Hall Residential Care Home provide nursing care?
- No. The Care Quality Commission lists Polebank Hall Residential Care Home as a care home without nursing.
- How many beds does Polebank Hall Residential Care Home have?
- The Care Quality Commission's register lists 30 beds at Polebank Hall Residential Care Home.
- When was Polebank Hall Residential Care Home last inspected?
- The Care Quality Commission's latest rating for Polebank Hall Residential Care Home was published on 18 September 2026.
- Who runs Polebank Hall Residential Care Home?
- Polebank Hall Residential Care Home is run by Polebank Care Home Ltd.
- What is Polebank Hall Residential Care Home's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 18 September 2026.
Contact
- Phone
- 0161 368 2171
- Address
- Stockport Road, Gee Cross, Hyde, SK14 5EZ Map (opens Google Maps)
Compare nearby
- G Laurel Bank Residential Care Home Good, 0.4 miles away
- RI Bankfield House Care Home Requires improvement, 0.8 miles away
- RI Charnley House Requires improvement, 0.8 miles away
- G Greatwood House Good, 1 mile away
- G Hatton Grange Good, 1 mile away