Tablehurst Farm Cottage

The care home accommodates three people in one adapted building. Tablehurst Farm Cottage is situated on a working farm and people who live in the cottage are fully involved in the day to day operations on the farm.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the home supported this practice.

People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent. One relative told us, "We like that it's a small home. (My relative) is living in a community where most of the people don't have a learning disability which is good for them."

People received kind and compassionate care from a staff team that understood their needs. One family member said, "I can't actually fault it. Since (my relative) has been there they have had such a full life. The last ten years (my relative) has been there have been the best years of their life."

People received personalised care that was tailored to meet their individual needs, preferences and choices. Care plans were detailed and guided staff about people's needs and how to meet them. People's concerns and complaints were listened to and used to improve the service they received.

The registered manager and house manager were well regarded and had a clear vision for the service which was understood by the staff and embedded within their practice. There were effective quality assurance systems that were used to drive service improvements. People, their relatives and staff were asked for their feedback about the home and meetings were held regularly.