Holly Cottage LLP

We found the following examples of good practice.

On arrival at the home visitors had their temperature taken, completed a health questionnaire and declaration. They were also were required to wash their hands and were given personal protective equipment (PPE) to put on. They were also asked to complete a test for COVID-19.

The home had an ample supply of PPE. All staff had received training in the correct use of PPE, and how to take it off and put it on safely. Staff had worked flexibly to change shifts and work extra hours so that there was no need to use agency staff. The registered manager praised staff's dedication to the home and supporting people during the last year.

People were supported to have regular contact with their families and friends via video calling. People were supported to take part in activities that they enjoyed with staff. Testing was carried out for both people living in the home and staff on a regular basis. Contingency plans were in place in the event of anyone testing positive for COVID-19 or displaying symptoms. These included plans for staffing the home and ensuring that immediate action was taken to prevent the spread of infection. If anyone had symptoms of COVID-19 they were tested immediately and isolated until the results were received.

Cleaning of the home, including frequently touched surfaces, had increased to reduce the risk of transmission of infection. There were ample supplies of cleaning equipment. Staff had been made aware of the correct cleaning fluids to use to prevent the spread of infection.

The five questions we ask about services and what we found