Hope Manor Residential Home

The home is a large, extended detached building with an enclosed outside space and garden area. There are two floors, accessible by a lift and stairs. Each floor provides a variety of personal bedrooms and communal areas to meet the different needs and preferences of individuals. At the time of the inspection there were 25 people living at the home.

A good standard of accommodation was provided. The home was clean with appropriate infection control processes in place. A team of housekeepers were employed, with oversight from a head housekeeper. Cleaning schedules were in place to ensure bedroom, bathrooms and communal areas were cleaned regularly.

Suitable aids and adaptations were available to aid people's mobility and promote their safety. People received their medicines as prescribed. Servicing and maintenance checks were carried out to ensure the premises and equipment were kept safe. Works had been completed to ensure the building remained compliant with regards to fire safety. Effective systems were in place for the recording and reporting of any safeguarding concerns and complaints. A complaint had been dealt with appropriately, and as per company processes.

Staff were deployed to support people effectively and people living at the home told us they were happy with the number of staff on shift; any requests for assistance were met quickly. Safe recruitment processes were in place. A range of training and development opportunities were provided to support staff. Staff said they were supported in their role and the team worked well together.

People enjoyed a positive mealtime experience. Independence was promoted by staff and people were encouraged to eat and drink enough to maintain a balanced diet.

Management systems were robust and provided clear monitoring and oversight of the service. Plans were in

place to help identify areas of continuous improvement and learning. People were involved in the assessment and planning of their care and support. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.