Lynmere Nursing Home

There was a mandatory training programme in place and staff completed the care certificate. Staff received supervision and ongoing support. Feedback about food and drink was positive and kitchen staff were aware of people's preferences and individual risks around food and drink. People were supported to access healthcare and the service facilitated appropriate and timely referrals to other agencies and professionals.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were cared for by caring, respectful, and attentive staff who knew people well. We observed many kind and caring interactions. People were treated with dignity and kindness and were observed to be well cared for and had their independence respected. Feedback from people, relatives and visiting professionals was positive about the care provided at the home.

The service had a warm and homely environment and welcomed people's relatives, friends and pets, especially during activities and events. This helped people maintain important relationships. Group activities and entertainment were provided at the home and bespoke, one-to-one time was provided to those people who stayed in their room.

People, relatives and visiting professionals were very positive about the registered manager and staff team. The registered manager had built relationships with stakeholders and other professional teams.