Fazakerley House Residential Care Home

People's needs and choices were assessed, and outcomes were used to plan people's care. New staff were inducted into their role and there was an ongoing programme of training and support for all staff. People received the support they needed to eat, and drink and they were offered a choice of food and drink as part of a healthy diet. People's health and wellbeing was monitored, and staff responded quickly to any concerns. People received the support they needed to access other services. The premises were adapted and designed to meet people needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were treated well, and their privacy, dignity and independence were respected. Staff were knowledgeable about people and had formed trusting and positive relationships with them. People and family members shared positive feedback about the attitude and approach of staff. People's personal information was kept confidential.

People were involved in planning and reviewing their care along with others including family members. People's personal choices and preferences were reflected in the care plans and staff provided people with the right care and support. Staff supported and encouraged people to maintain and develop important relationships. Meaningful activities were arranged and facilitated for people. The was a clear procedure for raising complaints or concerns which was made available to people and others.

Managers and staff understood their role and responsibilities and regulatory requirements, and they were provided with updates which impacted service delivery. The providers systems and processes were used effectively to check and improve the quality and safety of the service. The culture of the service was positive, and person centred which led to good outcomes for people. People, family members and staff were complementary about the registered manager and the way they ran the service. Managers and staff had

developed positive relationships with partner agencies and worked well with them.