Campania

The service had a reporting system in place for accidents and incidents. Staff were able to explain the reporting process they followed to report an incident or accident. Accidents and incidents were reviewed, and lessons learnt shared with staff. The manager alerted and worked with the local authority safeguarding team when potential safeguarding concerns were identified. People told us they felt safe. Staff understood risks to people and how to report them.

At the last assessment we found the service was not escalating potential abuse to the local authority where appropriate. This was a breach in regulation 13. At this assessment we found improvement had been made and the provider was no longer in breach of the regulation. The scores for this area have been combined with scores based on the rating from the last inspection, which were good. Our rating of the remains good in the key question Safe.

The manager had introduced comprehensive systems to give better oversight of what was happening within the service. Staff told us they felt supported and enjoyed their work. People said the home was well run.

At our last assessment we found the provider’s quality assurance systems were not identifying shortfalls relating to risk assessments, the recording of incidents and accidents, notifications and Mental Capacity Assessments. This was a breach of regulation 17 (Good Governance). At this inspection enough improvement had been made and the service was no longer in breach of the regulation. At our last assessment we found notifications had not always been made around incidents and safeguarding. This was a breach of regulation 18 (Notifications). At this inspection the service was no longer in breach of the regulation.