Rowans Residential Care Home

There were enough staff to meet people's needs and ensure their safety.

Appropriate recruitment procedures ensured prospective staff were suitable to work in the service. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People's medicines were administered and managed safely. We looked at infection prevention and control and were assured the provider was protecting people, staff and visitors from the risk of infection.

The environment had equipment available to support staff when delivering care and support. Health and safety checks of the environment and equipment were in place. Systems were in place to support people in the event of an emergency.

The manager-maintained oversight of complaints, accidents and incidents and safeguarding concerns. The manager and staff engaged well with health and social care professionals.

The systems in place to monitor the quality of care within the service were effective. The manager promoted a positive person-centred culture and fully understood their responsibilities as a manager.

For more information, please read the detailed findings section of this report. If you are reading this as a separate summary, the full report can be found on the Care Quality Commission (CQC) website at www.cqc.org.uk