Barkat House Residential Home

The care home accommodates people over two floors which are accessed by a lift in one adapted building. Barkat House provides care to older people, some of whom are living with dementia and mental health needs.

People were supported by a group of staff who felt supported and well trained. Staff were provided with the opportunity to discuss their role or raise any concerns through regular supervision discussions, staff meetings and surveys. Systems were in place to ensure people's needs were fully assessed and staff were provided with the information required to support people safely and effectively. People's nutritional needs were assessed and their food choices and cultural needs catered for. Staff were aware of people's health care needs and supported people to access a variety of health care services to help them maintain good health. The environment was currently being refurbished and people had been consulted regarding the redecoration of their home.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported by staff who knew them well and treated them with dignity and respect. People's choices were respected and they were supported where possible, to be as independent as possible.

People and their loved ones were involved in the development of their care plans. People's opinions had been sought regarding how they wished to spend their time and this information had been incorporated into their care plans. A variety of activities took place on a daily basis based on what people liked to do. People were encouraged and supported to take part if they wished to do so. Staff respected people's wishes and offered them alternative activities that were of interest to them. People were complimentary of the

service and had no complaints. They were confident that if they did raise a concern, they would be listened to and it would be dealt with appropriately.

The new registered manager and her deputy had a clear vision for the service and were supported by the provider and the staff team as a whole. A variety of audits had been introduced to ensure people's care needs were being met and identify any areas for action. Staff felt listened to and supported. People had been involved in the development of their care records and spoken positively about the improvements in the service following the arrival of the new registered manager. People told us they felt well cared for and they and their loved ones were complimentary of the service and told us they would recommend it to others.