The Cottage Nursing Home

Staff knew how to protect people from the risk of abuse. Risks associated with people's care were identified and managed safely. People received their medicines as prescribed. People were supported to access other professionals to maintain good health.

There were sufficient, safely recruited staff to keep people safe and promote their wellbeing. Staff received training and ongoing support to meet people's individual needs. People were supported to enjoy their meals and maintain a healthy diet.

Staff were kind and caring, treated people with respect and promoted their privacy and dignity at all times. People's diversity was recognised and promoted by the staff and systems were in place to meet people's communication needs. People were supported to have maximum choice and control of their lives, in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People's care and support plans reflected their needs and preferences and were kept under review. People had opportunities to take part in activities and social events and were supported to follow their hobbies and spiritual beliefs. Staff were proactive and ensured people received timely and dignified care at the end of their life.

People benefitted from a service that had an open and inclusive culture. People and their relatives felt confident any concerns and complaints they raised would be acted on. There were systems in place to capture people's views on how the service could be improved and these were acted on. Staff enjoyed working at the service and felt supported and valued by the registered manager.