Danmor Lodge Limited

People were supported by staff who understood the risks they faced and how best to reduce these risks. Any risks to people were fully assessed, planned for and mitigated.

Medicines were managed safely. People received their medicines when needed and appropriate records had been completed. We saw people had access to healthcare professionals.

Staff were trained in safeguarding. Staff were confident that any concerns they had about a person's welfare would be acted on and they knew how to contact safeguarding agencies if this was appropriate.

Staff were recruited safely and there was a very stable core staff team. Staff received a comprehensive induction and completed a variety of training courses to enable them to carry out their roles competently. Staff told us they felt well supported and they knew people as individuals and spoke passionately about the people they cared for.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were able to make choices about all aspects of their day to day lives and were encouraged to continue to follow their interests.

There was a happy relaxed atmosphere with a variety of activities that people had been consulted about and there were meaningful activities for people living with dementia or being cared for in their bedrooms. Whilst one of the lifts was not working staff had ensured they spent additional time with people in their bedrooms to reduce their social isolation.

People lived in a home that was kept clean and infection prevention and control measures were in place to reduce the risks associated with Covid-19.

There was an open and positive culture within the home and people, their relatives, staff and professionals

told us the registered manager and management team were approachable and helpful.

There were governance arrangements in place and systems to monitor and improve the quality and safety of the service provided. The registered manager and deputy manager were open and transparent and acted on any feedback given throughout the inspection.

For more information, please read the detailed findings section of this report. If you are reading this as a separate summary, the full report can be found on the Care Quality Commission (CQC) website at www.cqc.org.uk