Devon Lodge Residential Home

As part of this assessment, we looked at 4 quality statements for the key question of safe. These were, safeguarding, involving people to manage risks, safe and effective staffing, and medicines optimisation.

People told us they felt safe, and their care was delivered safely. People's risk of experiencing avoidable harm were reduced by the provider's risk assessments and risk management plans. There were enough skilled and competent staff to ensure they could safely support people and staff were recruited safely. People received their medicines as prescribed.

As part of this assessment, we looked at 1 quality statement for the key question of caring. This was independence, choice, and control.

People received the support they required to maintain their independence with respect for their values, preferences, and choices.

As part of this assessment, we looked at 1 quality statement for the key question of responsive. This was equity in experiences and outcomes.

People and relatives received regular opportunities to share their experience of the service to improve care outcomes.

The management and staff team demonstrated an open honest and transparent culture, and all staff were confident their voices would be heard. There was an organisational commitment and effective action to ensure there was equality and inclusion across the workforce.