The Mount

People received highly personalised care from staff who were well trained and supported. The provider ensured there were sufficient, suitably recruited staff to meet people's needs and promote their wellbeing. Staff knew how to protect people from the risk of abuse. Risks associated with people's care were identified and managed safely, including receiving their prescribed medicines. People were supported to have a varied and healthy diet and to access other professionals to maintain good health.

People told us they felt involved in their care and the running of the home. Staff empowered people to have maximum choice and control of their lives and supported them in the least restrictive way possible; the policies and systems in the service support this practice. Staff worked tirelessly to ensure people had the opportunity to engage in activities that met their individual needs and enabled them to live as full life as possible. There was a strong focus on companionship and making links with others community resources to increase people's circle of friends.

People benefitted from a service that had an open and inclusive culture. The management team led by example and monitored the quality and safety of the service to ensure it remained safe for people. Staff enjoyed working at the service and felt supported and valued by the management team.

People and their relatives felt confident any concerns and complaints they raised would be acted on. The provider listened and acted on people's views to drive improvements at the service.