Pinehurst Residential Home

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People's decisions about their care and preferences were respected. Staff were sensitive and attentive to people's needs. Staff were seen to be kind, caring and friendly and it was clear staff knew people and their relatives well. People, relatives and staff said the home was well managed. Healthcare professionals said they had a good relationship with the home.

Care plans, risk assessments and information about how to support people at times of anxiety had been reviewed and rewritten. These now provided accurate and clear guidance for staff about how to support people in a way which caused the least amount of distress, and which helped to prevent further decline in people's mental health.

People continued to be supported to lead full and active lifestyles, follow their interests, and take part in social activities. People were supported to have a presence in the community, and we saw people coming and going freely to the local town.

There were sufficient numbers of staff employed to ensure people's needs were met. Staff had time to sit and engage people in conversation and to support people's involvement in social activities. Recruitment practices were safe, and staff were well-trained. Staff were aware of their responsibilities to safeguard people.

People received their medicines safely and as prescribed. Medicine management practices were safe.

Quality assurance processes had been introduced which allowed the assistant manager and registered

manager to review the quality and safety of the care provided.