Raunds Lodge Nursing Home

Staff promoted people's dignity and privacy and supported people to enjoy food and drink of their choice. Care planning systems were effective. Staffing resources were managed safely and effectively to meet people's needs, despite ongoing national recruitment challenges. Staff recruitment was safe.

Training and supervision provided staff with the knowledge and skills they required to meet people's needs. Staff worked together in a mutually supportive way and communicated effectively with a range of external organisations.

Systems were in place to ensure effective infection prevention and control (IPC). The provider, registered manager and staff team had implemented and maintained additional IPC measures throughout the COVID- 19 pandemic to keep people safe. People's medicines were managed safely.

Staff were aware of people's rights under the Mental Capacity Act 2005 and supported people to have maximum choice and control of their lives, in the least restrictive way possible and in their best interests. The policies and systems in the service supported this practice.

The provider assessed and managed potential risks to people's safety and welfare. Staff knew how to recognise and report any concerns to keep people safe from harm. Staff worked collaboratively with local health and social care services to ensure people had access to any support they required.

The service was well-led by the registered manager and the provider took a hands-on approach. They were both well respected in their roles. A range of audits were in place to monitor the quality and safety of service provision.

Lessons were learned when things went wrong and any complaints were managed effectively. The registered manager was committed to continuous improvement.