Foxglove Care Limited - 82 Willowdale

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People's experience of using the service and what we found. People were safely supported and protected from harm. Safeguarding systems were followed and risk was well managed to keep people safe. Sufficient numbers of suitably recruited staff were employed. Staff managed medicines safely and followed good infection control and prevention practices to protect people from harm. Staff learnt lessons from previous events that may not have gone as well as expected.

People's needs were met, through effective assessment and reviewing of support. People were supported by suitably trained staff who knew about people's needs and diagnosed conditions. People led comfortable lives having their own designated spaces in a suitably designed premises. Staff worked well with other social and healthcare professionals, for the benefit of people they supported. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People's differences were understood and respected. Staff also respected one another. The provider promoted people's privacy and dignity and encouraged their independence. People's views on their care and support were listened to and they were supported by caring and compassionate staff. The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

Staff provided individualised support to people in a way that suited them best, and through following person-centred support plans. People's communication needs were assessed and well met using systems and good practice. Their concerns, and any raised by families, were satisfactorily responded to, addressed and managed. People were assured a good end of life experience when the time came.

The registered manager promoted a positive culture among the workforce. They and the staff team understood and acted on their duty of care responsibilities to be open and honest. Staff were clear about

their roles, monitored people's changing needs and sought to improve the care people received. They engaged and involved people in deciding what care they were given and how. Partnership working was well established with other organisations or agencies for the benefit of people that used the service. All of this meant people experienced a well-run service where their needs were met.

For more details, please see the full report which is on the Care Quality Commission website at www.cqc.org.uk